Welcoming Jack Zhai: Why the Americas are Bitget Wallet's next frontier
Announcement
There's a line Jack Zhai carries from his years at Uber: "People don't think about using a platform – they just use the service." It sounds simple. But building to that point where the technology disappears and only the value remains, is one of the hardest things in consumer tech. Jack has done it across three continents, two major platform categories, and some of the most competitive international markets of the past decade.
We're proud to welcome Jack to Bitget Wallet as
Head of the Americas.
A strong leader for the US market
Jack's career has been defined by a single inflection point: the moment a technology moves from early adopters into everyday life.
At Uber, he joined during the company's early international expansion and helped support operations in China before working with global teams in San Francisco. Uber's scale wasn't built on the product alone – it was built on figuring out how to make a digital platform feel like local infrastructure in dozens of different markets.
After Uber, Jack led international growth at NewsBreak, one of the largest local news platforms in the US, overseeing expansion into more than 20 countries. Managing product localisation, language models, and regional distribution across diverse markets, he learned something the data confirmed: global adoption happens fastest when tools solve real everyday problems outside traditional tech hubs.
He later co-founded PIN AI, a personal AI platform backed by a16z Crypto, and held senior roles at Hooked Protocol, continuing to build at the frontier where consumer behaviour and emerging infrastructure meet.
Crypto is entering its "Uber Moment"
Jack believes crypto has reached the same inflection point he's navigated before.
"In many ways, crypto is entering its Uber moment," he says. "The infrastructure is largely in place. The next stage is making the technology simple enough for everyday users."
For most of the past decade, the industry was focused on building the foundation – exchanges, protocols, blockchain networks. That work was essential. But the question now isn't whether the infrastructure exists. It's whether the products built on top of it are actually easy enough to use.
Wallets are at the centre of that shift. They've evolved from simple asset storage into platforms that support payments, savings, onchain services, and cross-border transactions. At Bitget Wallet, that evolution is already well underway – we currently serve more than 90 million users globally, with a product built around the idea that managing digital assets should feel as natural as any other financial tool.
"The future of wallets isn't just about holding assets," Jack says. "It's about giving people the ability to participate in open financial networks."
Where the next billion users are coming from
One of the most important things Jack brings is a clear-eyed view of where crypto adoption is actually happening.
It's not centred in financial hubs like New York or London. Across Latin America, Southeast Asia, and Africa, crypto is already being used for cross-border payments, savings, and everyday transactions. Stablecoins in particular have become a practical tool for people navigating currency volatility or expensive remittance systems – not a speculative asset, but a working one.
"The next billion users of crypto won't arrive because of speculation," Jack says. "They'll arrive because the technology becomes useful in everyday life."
This is exactly why the Americas are a priority. In the US, the region remains a hub for financial infrastructure and investment. Across Latin America, stablecoin and payment adoption is accelerating faster than most of the industry realises. Together, it's a combination of innovation, infrastructure, and real-world demand that's hard to find anywhere else.
Building for the next frontier
As Head of the Americas, Jack will lead our regional growth strategy, deepen partnerships, expand product distribution, and grow our payment capabilities across North and South America.
The most successful platforms of the consumer internet era shared one quality: they took complex infrastructure and made it simple enough for anyone to use. The next generation of financial platforms will do the same – not for transportation or news, but for money itself.
We're building that platform. And with Jack leading the Americas, we're building it faster.
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